Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
helpful staff
great location
strong ashtray smell
limited dining options
7.0/10
Very good
Rooms
6.0
Location
8.1
Service
8.1
Dining
6.9
Guest reviews
7.0/10
based on 20 reviews
8.1
8.1/10 based on 653 reviews
Richard
United States,
June
2024
7.4/10
The hotel's rooms are small with limited storage space, but they come with a helpful dehumidifier to keep the air cool. The room standard matches the price paid; however, the strong ashtray smell caused discomfort and headaches, even with open windows.
Rooms
7.0
The rooms, though Japanese-style small, were of good standard for the price paid and included a dehumidifier to keep the air cool. The strong ashtray smell was a downside causing headaches despite efforts to ventilate.
Service
8.0
The service was helpful and welcoming, and the staff were attentive and friendly. However, there were some instances of less friendly interactions.
Location
9.0
The hotel's biggest plus is its convenient location, just a short walk from the station. While there are plenty of other business hotels nearby, the proximity to the station is ideal for travelers. Great for catching the sight-seeing round-trip bus 'Lake-line Gurutto-Matsue. '
Dining
6.0
The dining options feature a mix of Western and Japanese cuisine, though not particularly exciting. Supermarkets and food outlets nearby offer more variety and value for money.
Facilities
7.0
helpful staff
strong ashtray smell
Mark
United States,
June
2024
6.8/10
The Japanese Inn has rooms that are tiny as expected but of a good standard for the price paid. The strong smell of cigarette smoke throughout the room can be off-putting, though.
Rooms
7.0
The rooms are tiny, as is typical for Japanese Inns. They are of good standard for the price paid, but the pervasive cigarette smoke odor can be unpleasant.
Service
8.0
The service was helpful and welcoming, with friendly staff members making the stay pleasant.
Location
5.0
The only benefit is the proximity to the JR train station, but there are plenty of other business hotels in the immediate area.
Dining
8.0
The dining experience offers a mix of Japanese and Western cuisine with a big buffet on the 1st floor, serving both Japanese and English-style foods.
Facilities
6.0
The facilities are average and meet basic needs, without standing out in any particular way.
Greg
United States,
May
2024
7.0/10
The hotel's location opposite the railway station is convenient, but there are plenty of other business hotels nearby. The rooms were clean, but they had a strong cigarette smell, causing a headache despite the dehumidifier. The service was attentive and helpful, but not very friendly. The dining options were typical mix of western and Japanese cuisine. The hotel's biggest benefit is its proximity to the station, making it ideal for business travelers.
Rooms
6.0
The rooms were clean but had a strong cigarette smell despite the dehumidifier.
Service
7.0
The service was attentive and helpful but lacked friendliness.
Location
8.0
The location is convenient being opposite the railway station, ideal for business travelers.
Dining
7.0
The dining offered a typical mix of western and Japanese options.
Facilities
7.0
Gary
United States,
April
2024
7.4/10
The hotel is conveniently located near Matsue JR Station, making it a suitable option for business travelers. Although the rooms are Japanese style with limited space for clothes, the twin beds offer a spacious feel. The service is friendly and welcoming, and the dining experience offers a mix of Western and Japanese dishes but lacks variety. The location is a standout, especially for those planning to take the sightseeing round-trip bus from the nearby station.
Rooms
6.0
The rooms, while typically small in Japanese style, felt spacious with twin beds. However, the strong ashtray smell could be bothersome.
Service
9.0
The service from the staff was very friendly and helpful, providing a welcoming atmosphere.
Location
8.0
The hotel's main advantage lies in its proximity to Matsue JR Station, making it convenient for travelers. However, there are other similar business hotels in the immediate area.
Dining
7.0
The dining options provide a mix of Western and Japanese dishes, with a notable Japanese food buffet on the 1st floor. However, the English-style foods are limited.
Facilities
7.0
convenient location
strong ashtray smell
Paul
United States,
March
2024
8.0/10
I had a pleasant stay overall at the hotel. The rooms, while small, were clean and tidy with good sound insulation. The service from the restaurant staff was great and helpful. The location, right opposite the railway station, was very convenient. The dining experience was decent, offering a big Japanese food buffet with some English options. However, much of the breakfast was typically Japanese, which might not appeal to everyone.
Rooms
7.0
The rooms were small but adequate for a one-night stay. They were clean and tidy with good sound insulation.
Service
9.0
The service from the restaurant staff was great and very helpful.
Location
9.0
The hotel’s biggest plus is its location right opposite the railway station, making it very convenient for travelers. It's also very close to the Kunibiki Convention Centre and Matsue city.
Dining
7.0
The dining experience was decent, offering a big Japanese food buffet with some English options. However, if you're not a fan of typical Japanese breakfast, it might not excite you too much.
Facilities
8.0
The facilities were good overall, with a decent dining option on the 1st floor offering a mix of Japanese and English foods.
Lee
United States,
February
2024
7.8/10
The hotel has a great location, being right across the railway station in Matsue, making it very convenient for sightseeing trips. The rooms might not be very spacious but are equipped with a dehumidifier to keep the air cool. The dining experience offers a mix of Japanese and Western options with a big Japanese food buffet on the first floor.
Rooms
7.0
The rooms had twin beds and felt quite spacious, but the strong smell of smoke was overwhelming, causing a headache even after opening the windows.
Service
8.0
The service was great and very helpful, with attentive staff members available to assist with dry cleaning and housekeeping.
Location
9.0
The hotel's main benefit is its location near Matsue JR Station, ideal for exploring the area, and with friendly staff ready to help with sightseeing recommendations.
Dining
8.0
The dining experience provided a good mix of Japanese and Western dishes, including a big Japanese food buffet on the first floor.
Facilities
7.0
Billy
United Kingdom,
January
2024
7.0/10
The hotel's location is its main advantage, being very convenient for business travelers with its proximity to the railway station. The service was outstanding with attentive and helpful staff. The dining options were acceptable, leaning more towards Japanese cuisine. However, the rooms had a strong cigarette smell that lingered, making the stay uncomfortable at times.
Rooms
5.0
The so-called 'Ladies Room' stank of cigarette smoke, which was very unpleasant. However, it was adequate for a solo traveler.
Service
9.0
The service was wonderful, with very friendly and helpful staff.
Location
8.0
The hotel's location opposite the railway station is very convenient for business purposes. It's close to Matsue and the train station, which is practical for accessing the area.
Dining
7.0
The dining options were good but mostly Japanese, which may not appeal to everyone. The breakfast was decent, considering the alternative food outlets nearby.
Facilities
7.0
The hotel offers dry cleaning and housekeeping services, enhancing the overall experience.
Samuel
United Kingdom,
January
2024
7.4/10
The hotel's location is its biggest plus, conveniently close to the train station and the Kunibiki Convention Centre. The rooms, known as 'Ladies Room,' are equipped with typical amenities like two singles, a TV with no English channels, kettle and tea, air conditioning, kimono & slippers, and a mini fridge. The service was helpful, though not very friendly. The dining options offer a mix of western and Japanese cuisine, with a big Japanese food buffet on the 1st floor. The facilities provided were decent, offering what one would expect from a business hotel.
Rooms
7.0
The 'Ladies Room' was comfortable and provided essential amenities.
Service
7.0
The service was helpful but lacked a bit of friendliness.
Location
9.0
The hotel's location near the train station and the Kunibiki Convention Centre is its biggest advantage.
Dining
7.0
The dining options were decent, with a mix of western and Japanese dishes available.
Facilities
7.0
The hotel facilities were sufficient for a comfortable stay.
Convenient location
Lack of friendliness in service
William
United States,
December
2023
7.4/10
The hotel is conveniently located near the JR station, which is great for both sightseeing and business purposes. While the rooms are a bit older and have a strong cigarette smoke smell, the presence of a dehumidifier helps maintain a cool atmosphere.
Rooms
6.0
The rooms, although older, are equipped with a dehumidifier to keep the air cool and moving despite the cigarette smoke smell.
Service
8.0
The service from the restaurant staff was very friendly and helpful.
Location
9.0
The location is very convenient, especially being close to the JR station for sightseeing and business activities.
Dining
7.0
The dining options offer a mix of western and Japanese dishes, though mostly Japanese breakfast, which may not suit all tastes.
Facilities
7.0
The hotel features a big Japanese food buffet on the 1st floor and is accompanied by little English-style foods.
Convenient Location
Older Rooms
Constance
United Kingdom,
December
2023
7.8/10
The Japanese Inn provides a traditional experience with spacious twin beds in tiny rooms.
Rooms
7.0
The rooms had twin beds and felt spacious, although they are quite small as expected from Japanese Inns. Be prepared for limited space to put away clothes.
Service
8.0
The service was helpful and attentive, making the stay comfortable despite the room issues.
Location
9.0
The hotel is located in Matsue near the train station, making it convenient for sightseeing trips and access to transportation. The friendly staff and tasty morning buffet add to the appeal.
Dining
7.0
Facilities
8.0
The hotel features a big Japanese food buffet on the 1st floor, catering to different tastes. The facilities provide a satisfactory dining experience.
Rebecca
United States,
November
2023
5.8/10
The Japanese Inn has tiny rooms, as expected, but the cigarette smoke smell was overwhelming, causing headaches within minutes. The staff, however, was very friendly and helpful.
Rooms
5.0
The rooms stank of cigarette smoke, with a weird odor that made it uncomfortable. The small size was as expected for a Japanese Inn.
Service
8.0
The staff was very friendly and helpful, making the stay more pleasant despite the room issues.
Location
7.0
The location is very convenient, right across from the JR Matsue station.
Dining
6.0
The dining options included a mix of western and Japanese dishes, but nothing exceptional. Some nearby food outlets provide alternative choices.
Facilities
5.0
Basic facilities were available, but nothing outstanding compared to other accommodations.
Jeremy
United States,
October
2023
7.6/10
The hotel offers rooms of good standard for the price paid, though they seem to be difficult to come by in Japanese hotels. The staff was very friendly and helpful, providing a pleasant experience. While the location opposite the railway station is convenient, it may not offer a unique advantage compared to other nearby business hotels. The dining options, a mix of western and Japanese cuisine, are decent, but may not cater to all tastes.
Rooms
8.0
The room was fine for one person and had all the essentials like two singles, TV with no English channels, kettle and tea, A/C, kimono, slippers, and a fridge.
Service
9.0
The staff was very friendly and helpful, creating a welcoming atmosphere throughout my stay.
Location
7.0
The hotel's location opposite the railway station is convenient for travel, but it may not stand out among other nearby business hotels.
Dining
7.0
The dining experience provided a mix of western and Japanese cuisine, with some English style foods available. While the options were edible, they may not excite all palates.
Facilities
7.0
The hotel offers basic facilities suitable for a comfortable stay, but nothing particularly outstanding.
Friendly staff
Limited dining options
Sandra
United Kingdom,
October
2023
7.2/10
The hotel's strongest point is its convenient location opposite JR Matsue Station, making it ideal for business trips. The rooms, despite feeling a bit cramped for the price, do offer twin beds and a dehumidifier for a cool atmosphere, although the strong cigarette smell was quite off-putting and gave me a quick headache.
Rooms
5.0
The room had twin beds and a dehumidifier, but the strong cigarette smell was overwhelming.
Service
8.0
The staff was attentive and helpful during my stay.
Location
9.0
The hotel's location just opposite JR Matsue Station is its biggest plus for business travelers, despite other similar options nearby.
Dining
7.0
The dining options included a mix of western and Japanese dishes, although not exceptional.
Facilities
7.0
The hotel's facilities were satisfactory for a business stay.
convenient location
strong cigarette smell
Josh
United Kingdom,
August
2023
7.0/10
The hotel's biggest plus is its very convenient location, just a two- or three-minute walk away from the station. The rooms didn't get hot thanks to the dehumidifier but had a strong odor of smoke, making my stay uncomfortable. The service was friendly and attentive. Dining options were a mix of Western and Japanese cuisine, but a bit pricey for my taste.
Rooms
5.0
The rooms had a dehumidifier to keep the air cool and moving, but the strong smell of smoke was overwhelming.
Service
8.0
The service was friendly and attentive.
Location
9.0
The hotel's biggest plus is its very convenient location, just a two- or three-minute walk away from the station.
Dining
6.0
The dining options were a mix of Western and Japanese cuisine but seemed too expensive.
Facilities
7.0
The facilities were adequate but nothing extraordinary.
John
United Kingdom,
July
2023
6.6/10
I found the hotel to be conveniently located near the train station, but there are plenty of other similar hotels in the area. The rooms, although of a good standard for the price paid, are smoking rooms, which made my experience uncomfortable due to the strong ashtray smell. The service was quite friendly and attentive, and the dining options, while not exciting, were adequate for a quick bite.
Rooms
5.0
The rooms smelled like a full ashtray, causing me a headache despite opening the windows. They overlook the train station.
Service
8.0
The service was great and helpful, with attentive and friendly staff.
Location
6.0
The only benefit of the location is its proximity to the railway station, but there are plenty of similar business hotels in the immediate area.
Dining
7.0
The dining experience offers the usual mix of Western and Japanese cuisine, with a big Japanese food buffet on the 1st floor.